Privacy policy

Last updated: March 25, 2026

1. Introduction

At DeMercy ("we"), we are committed to protecting your privacy. This policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with us in any way.

We value your privacy and treat your data with care, transparency, and in full compliance with applicable data protection laws including RGPD, UK GDPR and CCPA. This Privacy Policy explains how DeMercy collects and processes your personal data.

Contact: julie@demercy.fr

2. Data We Collect

We collect:

  • Personal data: name, email, address, phone
  • Transaction data: orders, payments
  • Browsing data: IP, cookies, device data

Collected when you:

  • place an order
  • create an account
  • subscribe to marketing
  • browse the website

3. How We Use Your Data

We process your data to:

  • fulfill orders (contract)
  • manage customer relationships (legitimate interest)
  • send marketing (consent)
  • improve the website (legitimate interest)
  • ensure security (legal obligation / legitimate interest)

4. Data Sharing

We do not sell personal data in the traditional sense.

However, some data sharing for advertising purposes may qualify as “sharing” under the CCPA.

We share data with:

  • Shopify
  • payment providers
  • shipping partners
  • marketing tools (Klaviyo, Meta, Google)

5. International Transfers

Your data may be transferred outside the EU/UK, including to the United States, with appropriate safeguards.

6. Cookies & Advertising

We use cookies for:

  • website functionality
  • analytics
  • personalized advertising

You can:

  • manage cookies via our consent banner
  • withdraw consent anytime

We honor Global Privacy Control (GPC) signals where required.

7. Data Retention

  • Orders: 10 years
  • Accounts: duration + 3 years
  • Prospects: 3 years
  • Cookies: up to 13 months

8. Your Rights

You have the right to:

  • access, correct, delete
  • restrict or object
  • data portability

Contact: julie@demercy.fr

9. US Privacy Rights

Depending on your state, you may:

  • opt out of sale or sharing
  • opt out of targeted advertising

Contact: julie@demercy.fr

10. Security

We implement appropriate safeguards.

11. Changes

This policy may be updated from time to time. We encourage you to review it periodically. The date of the latest update is shown at the beginning of the policy.